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OUR TERMS AND CONDITIONS

These terms and conditions ("Terms") apply to any services you book.

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For the purposes of these Terms, “Sale” includes the supply, delivery, installation (if applicable), and replacement of products, as well as any related after-sales support (the “Services”). These conditions also apply to any goods, samples, or parts (the “Products”) provided to the Seller for inspection, evaluation, quotation, return, exchange, or warranty assessment. All sales transactions and related Services shall be conducted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Please read these Terms carefully before booking any Services. By placing an order for Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree to these Terms, you must not book any service through the Website, the Support Line, or the Support Email.

This Website is owned and operated by Alibdaa Allamhadod. On this page, we use the terms 'Alibdaa Allamhadod', 'Alibdaa Allamhadod Saudi Arabia', 'we', 'our', and 'us' to refer to Alibdaa Allamhadod.

 

Sending the Product to us

Once your repair booking has been received, we will contact you by email to provide instructions for returning the Product to us and to arrange for pre-paid shipping materials to be sent to you, either by post or by email, depending on the method you selected during the booking-in process.

Please read the packaging guidelines carefully before shipping your Product to us, as any loss or damage to the Product that occurs before it arrives with us is your responsibility and will not be covered by our warranty.

Packaging Guidelines


You accept and agree that we will not be responsible for any loss, deletion, or corruption of data that has not been backed up, deleted, or removed.

 

Receipt of the Product by us


Once we receive your product, service request, or digital item (including eGames, virtual products, accounts, licenses, and downloadable content) submitted to us for support, we will assess it and determine whether any service is required, what service is required, and whether the service is covered under any applicable warranty or service policy.

If we determine that your request is not covered by an applicable warranty or service policy, we will contact you by email with the service fee and request your approval and payment (if applicable) before proceeding. Alternatively, at your choice, we will cancel the request without completing the service.

If we do not hear from you within 30 days from the date of our email, we may close the request. Where a return shipment is applicable (for physical items), we will return the item to the delivery address you provided at the time of booking, without any repair or service having been completed.

If a physical item is returned to us because delivery could not be completed at the address provided, we will attempt to contact you using the email address you provided at the time of booking to request an alternative delivery address. If you do not provide a deliverable address or you do not contact us to arrange re-delivery within three (3) months of the original delivery attempt, we will notify you by email that we consider the item abandoned.

We may charge you storage fees and any additional delivery costs resulting from your failure to accept delivery. If, despite reasonable efforts to contact you to arrange re-delivery, you do not respond or you refuse to accept delivery, we may terminate the service and dispose of the item in accordance with applicable law.

 

Price and Payment

Our fees comprise handling costs (administration and outbound transportation costs), labor costs, and spare parts costs. All fees are in Saudi Riyals, VAT-inclusive where applicable.

Where payment is required, payment must be received prior to our acceptance of a repair booking. Only payments made via a debit or credit card will be accepted.

If, for any reason, any payment is refused after we have started the repair, we will have the right to request payment from you or recover the amount owing from you. We may charge you for any costs we incur in recovering the amounts owing or in seeking further payment.

 

Replacement parts and refurbished products

If, as part of the repairs service, we replace any parts of your Products, we will securely dispose of the original parts in accordance with applicable laws and regulations. Should you wish to retain the original parts, please let us know when you book the repair.

We reserve the right to provide you with a replacement Product rather than a repair (or in the event that any Product is lost in transit, and we accept liability for such loss). In such circumstances, replacement Products may comprise refurbished items; these are treated to a rigorously high standard and are provided to you on an ‘as new’ basis, and these Products will benefit from the Warranty for a period of 24 months.

 

Your Right to Cancel an Order

If for any reason you change your mind and wish to cancel your booking for repair services, please let us know by contacting the Support by access your account and select the ticket you want to cancel and inform us. to access your account, Click here.

Any requests to cancel must be made within 14 days of our confirming by email that your repair has been started. Please note, however, that once we have completed the Services, you cannot change your mind, even if the 14-day period is still running. If you cancel the Services after we have started them, you will be required to pay us for the Services provided up to the point at which you tell us you have changed your mind.

Once you have notified us that you wish to cancel the Services, we will return your Product to you, subject to you paying for any Services carried out before you canceled.

We will deliver repaired Products by post to the delivery address you supplied at the time of the repair booking. We will contact you by email to confirm once a repaired Product has been dispatched. If your Product is returned to us because delivery could not be completed at the address you provided, we will attempt to contact you via the email address you provided when applying for the repair service to request an alternative delivery address. If you do not provide an address at which your Product may be delivered within three (3) months of the original delivery attempt, we will notify you via the email address you provided at the time of booking the repair that we consider your Product abandoned.

 

Our Warranty

In accordance with the consumer guidelines of the Saudi Ministry of Commerce and Industry, we are pleased to offer a 2-year manufacturer's warranty for our electronic products.

For any claims, please ensure to have your original proof of purchase (invoice) from a Saudi-based retailer.

Any claims without proof of purchase may incur additional charges.

Further information about the standard warranty can be found on the relevant product page in the consumer guidelines of the Saudi Ministry of Commerce and Industry.

 

Our Liability to You

These Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law including our liability for: (i) personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) for fraud or fraudulent misrepresentation; (iii) for breach of your legal rights to the Services including the right to receive services which are supplied with reasonable skill and care; and, (iv) if we have not agreed a price or a time for delivery with you beforehand, a reasonable price and a reasonable time, respectively.

We are only responsible for losses that are a natural and foreseeable consequence of our breach of these Terms. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both you and we knew it might happen.

We will not be liable to you to the extent we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) do or fail to do (including, but not limited to, backing up any data that is on your Product before sending it to us for repair) or due to events which are beyond our reasonable control.

We only supply products for domestic and private use. We will not be liable for any losses related to any business of yours, including (without limitation) lost data, lost profits, lost revenues, or business interruption.

  

Changes to these Terms

We reserve the right to change and update these Terms from time to time, and recommend that you revisit this page regularly to keep informed of the current terms and conditions. However, the terms and conditions that apply to any purchase contract shall be those in force at the time the contract was formed between you and us.


If you agree on the terms and conditions, 




You should update this document to reflect your T&C.

Below text serves as a suggestion and doesn’t engage Odoo S.A. responsibility.

  1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  2. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, My Company reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. My Company will be authorized to suspend any provision of services without prior warning in the event of late payment.
  3. If a payment is still outstanding more than sixty (60) days after the due payment date, My Company reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can My Company become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to My Company in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  5. My Company undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. My Company cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  6. In order for it to be admissible, My Company must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  7. All our contractual relations will be governed exclusively by law.